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FAQs
What
does OEM mean?
OEM
stands for Original Equipment Manufacturer. These manufacturers
produce the replacement ink or toner for copiers or
printers and normally will put the manufacturer's name
on the product, such as Canon, IBM, Sharp, Lexmark,
Brother, Epson, etc.
What is PRINTO compatible ink cartridge?
"PRINTO"
compatible cartridges are specially manufactured under
ISO 9001 standards to meet or exceed OEM (Original Equipment
Manufacturer) specifications and high standards of quality
and reliability and offer high-quality printing results.
Manufactured 100% brand new, containing only new components,
they are an economical alternative to expensive name-brand
cartridges and supplies, and allow for big savings over
brand-name cartridges and supplies.
What
is a remanufactured cartridge?
Remanufactured
cartridges have been recycled to meet or exceed OEM
(Original Equipment Manufacturer) specifications. The
recycling and reprocessing process involves disassembling,
inspecting, cleaning, replacing worn parts, reassembling,
and filling the toner or ink. Once the remanufacturing
process is complete, the cartridge is then print tested,
sealed, and packaged for resale.
Will
using compatible cartridge void the warranty of my printer?
No.
According to the Australian Trade Practices Act, it
is illegal for a printer manufacturer to require the
consumer to use a particular brand of supply.
How
should I handle my cartridge?
Never
touch the electronic print head with any abrasive material.
Use care when setting your cartridges down and do not
place the print head in contact with any surface besides
the printer. Avoid touching the cartridge's contacts
as they can become corroded from the acids and salts
on the skin.
I
cannot find my product!
If
you do not find your product, you can email us at info@kplus.com.au
How
can I be your dealer?
Send
your information to us or contact us at info@kplus.com.au
Does
PRINTO ink cartridge last as long as the original?
PRINTO
ink cartridge has print life which lasts as long as
the corresponding original cartridge.
Is
PRINTO ink exactly the same as the original manufacturer's
ink?
PRINTO
ink is specially formulated to deliver a result as close
as possible to the original manufacturer's ink. However,
the ink is not the same.
Is
the print result comparable to that of an OEM cartridge?
Yes,
PRINTO produces very similar print result to the original
ink. Some customers said our print is even better than
OEM.
Why
isn't there a PRINTO cartridge for Canon BC-02, BC-05
and BC-20 original cartridges?
A
print head is built into these cartridges which are
patented by Canon. It is against the law for PRINTO
to reproduce them.
Can
I remove the cartridge before it becomes empty?
Epson
Cartridges should not be removed after their installation
before they are empty, as this will often cause an air
lock, which prevents the cartridge from functioning
properly.
Didn't
find the answer you need? Please, send
us your question.
Terms & Conditions
1. Contract for sale
| 1.1 |
A
contract shall only come into existence when K
Plus receives customer's order and such signed
order is confirmed and accepted by K Plus in writing
or by delivery of the order, whichever is the
earlier.
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| 1.2 |
All
sales will be subject to satisfactory credit approval,
either in respect of a COD, terms or credit card
application. In placing an order with K Plus, customer
grants approval to K Plus to seek from credit reporting
agencies a credit report to permit the granting
of credit under the Privacy Act or similar legislation. |
2.
Orders, Price and Payment
| 2.1 |
Prices
are subject to change without prior notice. Omissions
and errors on prices are excepted.
|
| 2.2 |
Unless
credit terms have been expressly agreed by K Plus,
payment for the products shall be made in full before
physical delivery of products to or at the location.
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| 2.3 |
The
price of the products shall be K Plus's quoted price
or where no price has been quoted (or a quoted price
is no longer valid), the price listed in K Plus's
published price list current in the Territory at
the date of the formation of the contract.
|
| 2.4 |
All
payments are strictly C.O.D. unless an agreement
has been reached.
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| 2.5 |
Purchases
are to be paid by bank cheque or direct deposit,
unless prior arrangements have been made with the
Accounts Department.
|
| 2.6 |
All
charges incurred as a result of dishonoured cheques
are the responsibilities of the customer. K Plus
reserves the right to charge a $30 documentation
fee.
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| 2.7 |
Direct
Deposit has to be made to the following account:
Bank: Commonwealth Bank of Australia
BSB no: 062 336
Account no: 1011 0837
Account name: K Plus Pty Ltd
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3.0
Delivery
| 3.1 |
Subject
to the availability of stock, goods shall be dispatched
the following working day after receipt of purchase
order.
|
| 3.2 |
Free
delivery is available at Sydney, Melbourne, Brisbane
and Adelaide Metropolitan area with order over $100
(incl. GST).
|
| 3.3 |
Any
dates quoted by K Plus for the delivery of the products
are approximate only and shall not form part of
the contract. K Plus shall not be liable for any
delay in delivery of the Products, howsoever caused.
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| 3.4 |
K
Plus will not responsible for any items lost or
damage during transit by any courier or postal services.
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4.
Acceptance of products
Unless
the customer notifies K Plus to the contrary on the
day of delivery and such notification is confirmed in
writing within two days, the products shall be deemed
to have been accepted by the customer as being in good
condition and in accordance with the contract. The customer
shall not be entitled to withhold payment of all or
any of the prices of the products whilst any claim is
being investigated by K Plus.
5.
Warranty & returns
Please
go to warranty and returns
section.
6.
Disclaimer and indemnity
| 6.1 |
All
goods supplied by K Plus are at the purchasers'
risk immediately from delivery but the title of
goods will remain with K Plus until the settlement
of the invoice in full.
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| 6.2 |
No
responsibility shall be taken for any loss and damage
howsoever caused to the property or person or any
third party as a result of any defect in the goods
whether patent or latent.
|
| 6.3 |
K
Plus and customer agree that K Plus will not be
liable for products not being available for use.
K Plus shall not be liable to the Customer for any
incidental, indirect, special or consequential damages
arising out of or in connection with the purchase,
use or performance of Products, even if K Plus has
been advised of their possibility.
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| 6.4 |
Any
typographical, clerical or other error or omission
in sales literature, quotation, price list, acceptance
of offer, invoice or other documents or information
issued by K Plus shall be subject to correction
without any liability on the part of K Plus.
|
| 6.5 |
Customer
acknowledges that the limitation of liability contained
in this clause is reasonable and that the limitation
provisions have been taken into account by K Plus
in pricing the Products
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Warranty Policy
All
PRINTO products come with a 100% satisfaction guarantee.
Our products have been produced with the finest quality
materials to ensure your complete satisfaction and savings.
The cartridges are guaranteed to be free from defects
in both material and workermanship during the period
of warranty. All our cartridges are quality tested during
our manufacturing process.
K
Plus guarantees its PRINTO products for 7 days after
purchase. Should you not be satisfied with your
purchase, for whatever reason, or if the product is
found to be defective, we will replace the product or
refund the full purchase price.
We
also warrant that, subject to conditions under normal
use, the Printo ink cartridge will not cause any damage
to any compatible printer. In the unlikely event that
our ink cartridge causes damage, we will meet all costs
to repair or replace the printer equipment that is damaged
by our ink cartridges. Such warranty is made in accordance
with the conditions detailed herein.
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Costs
for damage will be met by us where damage occurs
as a direct result of materials
and/or techniques used by us in its manufacturing
procedure. The warranty specifically excludes damages
caused by any other circumstances where such damage
would have occurred whether or not the PRINTO cartridge
had been used.
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Any
claim for repair work must be made against the manufacturers
of the printer and liability
for the claim must have been denied by the manufacturer
giving the details in writing the nature of the
damage and the reason why it denies liability and
the reason why such damage is proven to be exclusively
caused by the use of PRINTO Cartridge together with
detailed cost of the repair work.
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Reimbursement
of costs of replacement of the equipment or the
repair of the equipment will occur
at the expense of us upon the manufacturer's denial
being authenticated.
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Return
Policy
Conditions
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We
do not give credits for returns where the
goods are over 3 months old from the invoice
date.
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To
apply for RAN (Return Authorisation Number)
you must provide us with the details of the
items in question, including the quantity,
the invoice number they purchased on and detail
of fault.
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Returns
will not be processed without printed pages
from the cartridge in question.
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All
returns for purposes of restocking must be
unopened and in a saleable condition.
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All
ink cartridges must be sealed and secured
to ensure they do not leak in transit. Customer
is responsible to ensure they have a proof
of delivery for goods returned to us.
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Return
Authorisation are only valid for 7 days.
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We
are not responsible for complications arising
from improper handling or improper installation
of ink cartridge and printer ribbon. Please
consult your printer manual for complete installation
instructions.
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Please
note that all goods returned at no fault of
K Plus, excluding faulty products, will incur
a 10% restocking fee.
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